Frequently Asked Questions

The majority of older people prefer to live in their own homes independently. Unfortunately, this may not always be possible if they are unable to meet their daily needs independently. Home care support can facilitate the provision of care support needs to ensure that each individual continues to live in their home.

Home care works in many different ways. Each person’s case is different with unique preferences, physical needs and life experiences, and care at home should be as tailored as possible to the individual’s requirements.

Home care is a beneficial way of providing adult care support to individuals recovering from illness post hospitalisation. For instance, post knee surgery.

First, we arrange a free consultation and assessment with our Director or Registered Nurse. After determining the appropriate approach, we design a flexible, personalized care plan. Finally, we introduce the client to a number of our caregivers from which you and/or your loved one may choose.

Yes. We will assign a primary caregiver and will endeavor to provide a regular substitute should they be unavailable. We recognize that most care recipients and their families desire consistency in caregivers.

Yes. Our services can be provided at hospitals, rehabilitation facilities, assisted living facilities or your home. Where and how you receive services is up to you.

You are in control of who cares for you. Before services are started, your professional care coordinator visits you for a free home evaluation. The information he or she gathers is designed to help select your caregiver and make an ideal match-up. We always advise that you have a special face-to-face interview with your potential caregiver. If for any reason this person doesn’t meet your expectations, a simple call to the office is all that’s needed to make a caregiver change. We strive for client satisfaction.

Our service fees vary from location to location. Our fees are also determined by the type of care service you require . Please contact us for a quote.